Privacy Policy

Effective Date:

February 28th 2025

Last Updated: Effective Date:

Welcome to ChannelStudio.ai

(“Company,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you use our software, website, and services (collectively, the “Service”).

By using ChannelStudio.ai, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our Service.

1. Information We Collect

When you use ChannelStudio.ai, we may collect the following types of information:

1.1 Information You Provide to Us

Account Information – When you register for an account, we collect your name, email address, password, and payment details (processed by a third-party payment provider).Content & Metadata – When you use our AI tools (e.g., A/B testing, title generator, analytics), we may store the data you input, such as video descriptions, keywords, and tags. Support Requests – If you contact customer support, we collect any information you provide, such as your email and issue details.

1.2 Information We Collect Automatically

Usage Data – We track interactions with our platform, including features used, time spent, and actions taken.Device & Log Information – We collect IP addresses, browser types, operating systems, and device information for security and analytics purposes.Cookies & Tracking Technologies – We use cookies and similar technologies to enhance user experience, analyze trends, and track activity. You can manage cookie preferences in your browser settings.

1.3 Information from Third Parties

We may receive additional information from: YouTube API Services – If you connect your YouTube account, we may access publicly available channel data, video insights, and analytics as permitted by YouTube’s API policies. Payment Processors – Our payment provider (e.g., Stripe) may share transaction details, but we do not store credit card information. Marketing & Advertising Partners – If you interact with our ads, we may collect information on engagement and conversions. Google Workspace APIs – If you choose to connect your Google Workspace account, we may access data as permitted by Google’s API policies. We confirm that we do not use Google Workspace APIs to develop, improve, or train generalized AI and/or machine learning (ML) models.

2. How We Use Your InformationWe use your information to:

✅ Provide, operate, and improve ChannelStudio.ai

✅ Personalize user experience and recommend features

✅ Analyze user behavior to enhance platform performance

✅ Process transactions and manage billing

✅ Send updates, security alerts, and support responses

✅ Prevent fraud, enforce policies, and ensure compliance

We DO NOT sell, rent, or share your personal data with third parties for marketing purposes.

3. How We Share Your Information

We may share your information in the following cases:

With Service Providers – We work with cloud hosting, analytics, and customer support providers who process data on our behalf.With Legal Authorities – If required by law, we may disclose information to comply with legal processes, enforce agreements, or protect rights.In Business Transfers – If we are acquired, merged, or restructured, your information may be transferred as part of the transition.

4. Your Privacy Rights & Choices

Depending on your location, you may have the following rights:

4.1 GDPR (For EU Users)

Right to access, update, or delete your personal dataRight to withdraw consent for data processingRight to data portability and restriction of processing. To exercise these rights, contact us at [email protected]

.

4.2 CCPA (For California Users)

Right to request what personal data we collect and how it’s usedRight to request deletion of your personal informationRight to opt-out of data sharing for advertising purposes

To submit a request, email [email protected] with "CCPA Request" in the subject line.

4.3 Opt-Out of Marketing Emails

You can unsubscribe from our marketing emails by clicking the

“Unsubscribe” link at the bottom of any email.

5. Data Security & Retention

We take security seriously and implement measures to protect your data, including encryption, access controls, and secure cloud storage.

We retain user data as long as needed for the purposes outlined in this Privacy Policy. If you delete your account, we will remove or anonymize your data unless legally required to retain it.

6. Third-Party Links & Services

Our Service may contain links to third-party websites or services (e.g., YouTube, payment providers). We are not responsible for their privacy practices, so please review their policies before using them.

If you connect your YouTube account, our use of your data is subject to YouTube’s Terms of Service and Google Privacy Policy

. You can revoke access at Google’s Security Settings page.

7. Children's Privacy

ChannelStudio.ai is not intended for children under 13 (or applicable age based on your region). We do not knowingly collect personal data from minors. If we learn of such data, we will delete it immediately.

8. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices. If we make material changes, we will notify users via email or platform updates.

Last Updated: February 28th, 2025

9. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

📧 [email protected]

📍2919 Commerce St STE 250, Dallas, TX 75226, United States